Question 1

CAN I MAKE A CREDIT CARD PAYMENT OVER THE TELEPHONE?

Accepted Answer

No, we do not accept Credit Card payments over the telephone. To see the payment options we provide please view our Make a Payment page.

Question 2

DO YOU ACCEPT PALLETS?

Accepted Answer

Pallets can be accepted by special arrangement. Please contact us for more information.

Question 3

DO YOU DELIVER PARCELS TO P.O. BOXES?

Accepted Answer

Yes, to some countries.

Question 4

DO YOU PICK UP FROM OTHER ADDRESSES I.G. HOMES, WORKS, AUCTION HOUSES?

Accepted Answer

Due to packaging problems we do not collect parcels.

Question 5

HOW CAN I RENDER PAYMENT?

Accepted Answer

You can go to our Make a Payment page where you can see all the payment options we offer.

Question 6

HOW LONG WILL THE PARCEL TAKE TO ARRIVE?

Accepted Answer

We forward parcels within 48 hours assuming we have full instructions and have been paid in full.

Question 7

HOW MUCH WILL THE PARCEL COST TO SEND?

Accepted Answer

The cost to send a parcel depends on size, weight, and destination. You can fill in this information and get a quote on our Parcel Forwarding page.

Question 8

HOW WILL I KNOW IF YOU HAVE RECEIVED MY PAYMENT?

Accepted Answer

We send you an invoice acknowledging payment via email.

Question 9

IS IT OK TO ORDER MORE THAN 1 PARCEL AND SEND THEM ALL TOGETHER?

Accepted Answer

Yes, it is. We give discounts on multiple Parcel Forwarding. You can contact us for more information.

Question 10

WHEN WILL I KNOW THAT YOU HAVE RECEIVED MY PARCEL?

Accepted Answer

If you have placed an order with us your name, e-mail, and order number will be entered in our database. When your parcel arrives at our premises, we will contact you.

Question 11

WILL YOU PAY FOR MY TARIFFS?

Accepted Answer

No, all deliveries must be "Tariff Paid"

Question 12

WILL YOU RE-PACKAGE MY GOODS IF NEEDED OR INSTRUCTED?

Accepted Answer

Yes, we often charge a small fee for repackaging.

Question 13

WOULD YOU BE ABLE TO SEND OUT MY PARCEL AND I PAY LATER?

Accepted Answer

No, we do not give credit.

FAQ

Frequently asked questions